Front of House Supervisor

Front of House Supervisor (Part-Time)
Department: Operations
Reports To: FOH Manager/Volunteer Coordinator
FLSA Status: Non-exempt
Pay Range: $17.00-$18.00 per hour - plus overtime


About the Livermore Valley Arts (LVA):
The Livermore Valley Arts (LVA) is a vibrant hub for artistic expression in the heart of Livermore, California. We offer a diverse range of professional performances, from theater productions and dance recitals to concerts and community events. The LVA is committed to providing a high-quality experience for both artists and patrons.

Our Mission & Vision:
Our mission is to offer a broad range of arts opportunities and experiences to engage, enrich, and inspire our diverse community. Our vision is to be the catalyst of a dynamic and vibrant arts region.

Position Summary:
The Front of House Supervisor is responsible for overseeing the smooth operation of Livermore Valley Arts' public areas, including the lobby, auditorium, and other front-facing spaces during events. This role is essential for ensuring that our patrons have a positive experience, and it requires strong leadership, problem-solving, and customer service skills. This position requires someone who can maintain a positive and composed demeanor, even in high-pressure situations, while ensuring that every event at LVA runs smoothly.

Responsibilities:

• Coordinate night-of-show events, ensuring the seamless operation of all Front of House activities.
• Oversee the setup of the front-of-house areas in preparation for each event.
• Address and resolve customer service issues related to tickets, seating, and other public-facing concerns.
• Ensure accessibility needs are being met for our patrons with disabilities.
• Supervise, motivate, and provide direction to volunteer ushers and ticket takers.
• Prepare event reports, noting attendance, feedback, and any significant issues.
• Maintain composure and professionalism under the pressures of a fast-paced entertainment environment.
• Collaborate with patrons, resident organizations, visiting artists, and event producers to support the performing arts center's mission.
• Work with merchandise sales representatives to manage and settle commission payments.
• Respond quickly and calmly to urgent situations, administering basic first aid if needed, and documenting incidents appropriately.
• Perform other tasks as required to advance LVA’s mission, uphold its values, and contribute to its overall vision.

• Excellent customer service skills.
• Punctuality and reliability are essential.
• Passion for or appreciation of the arts.
• Experience with crowd management a plus.
• Ability to stand for extended periods.
• Must be able to work a variety of shifts, including days, evenings, weekends, and holidays.
• Proven ability to supervise and inspire both staff and volunteers.
• Able to perform various physical duties, including the ability to exert or lift 25 pounds, and with minimal force to carry, lift, push, pull and otherwise move objects.
• Understanding of emergency protocols, fire safety regulations, and first aid procedures. CPR & First Aid certification a plus.

• Strong customer service and communication abilities.
• Proficiency with Microsoft Office, Google Workspace, and general computer literacy.
• Keen attention to detail and the ability to meet deadlines.
• Ability to thrive in a fast-paced, collaborative environment.